Driving digital transformation in financial services
Fujitsu financial services technology and solutions – driving a trusted future for purpose-driven financial services organizations
More than in any other sector, trust is fundamental to the success of Financial Services businesses. It always has been and always will be. You are responsible for your customers’ financial wellbeing, so it’s up to you to match your commercial objectives with their needs and those of society.
In fact, research shows that just over a third of consumers trust financial services businesses*. That’s up on a few years ago, but clearly, there’s more work to be done. Fujitsu’s research shows that 92% of business leaders understand that they must focus on providing real value to society.
The need for trust has increased as the world has become more uncertain. When none of us know what’s coming next, we need reassurance that businesses in financial services sector can adapt to our needs at speed and with creativity while remaining secure and solid.
Everything has changed. And that demands a rethink of how we live, work, and interact with each other. At Fujitsu, we take a human-centric approach to digital transformation in financial services that puts people at the heart of everything we do. The sector must reimagine a new future built around the urgent and evolving needs of its customers. When the future is uncertain, you need to be certain that you will be supported.
At Fujitsu, we are passionate about innovation and focusing it on enabling financial services businesses to thrive. It’s a purpose-driven vision inspired by and aligned to the United Nations’ 17 Sustainable Development Goals.
Financial services digitalization - three key objectives for a trusted future
Fujitsu will help you to execute your digital transformation in the financial services sector so that you can make your vision and purpose a reality at speed and at scale. We work with you to constantly improve how your business operates and how your people work. It’s the foundation of a trusted future for financial services powered by truly human-centric financial technologies and digital capabilities.
We believe there are three important core objectives:
Improve your customer experience
Ensure that you’re a trusted and easily accessible source of the financial services and products your customers need in their daily lives. Embrace digital channels and mobile while also making your branches a source of human support when they need and want it.Find out more
Deepen your employee engagement
Digital workforce transformation is important - to attract, retain, and empower talent within a truly agile culture. After all, your people are your brand’s promise, enabling them to better engage with customers will help further gain their trust.Find out more
Accelerate your digital ambition
Digital innovation is key to keeping ahead of both customer and employee demands. Its provides the secure tools they need to make life easier, more efficient, productive and enjoyable.Find out more
Fujitsu: A trusted, experienced financial technology solutions partner
When you work with Fujitsu as a partner, you benefit from a broad ecosystem which is not just focused on financial technologies – though they are central to what we do. You have a partner focused on helping you become the very best version of your business both now and in a trusted future. We understand the importance of digital transformation in the financial services sector and work with you to enable success, every step of the way.
Find out more about our philosophy, perspective, and approach: Below area selection of articles and whitepapers which go into our thinking in more depth.
Global Financial Services Report - from demanding to discerning: Technology and the new banking customer
Fujitsu's most recent research in to the Financial Service and Insurance sector has uncovered what is really important to consumers when it comes to digital services. And some of the results are quite surprising.
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Digital transformation of Banking Services Vision Document: A vision of what Financial Services and Insurance will be like in 2030
Predicting the future of any industry is always difficult, and the Financial Services and Insurance sector is no exception – it may even be harder. But one thing is clear: digitalization is radically changing how enterprises in the sector work and, most importantly, the way they engage with their customers.
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How can we rebuild trust in the digital world?
"If you could speak to the 'digital twin' of deceased family member, would you want to do so?" With provocative questions like this, Professor Michael Sandel led a frank and wide-ranging discussion that struck at the heart of many of the problems we face in today's digital world.
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Enabling your people, your customers, and your entire business with the right technologies, applications, and systems is a collective endeavor. That’s why we’ve built a global ecosystem of leading technology vendors and other organizations to help you leverage the power of digital to drive your purpose and build trust.
We connect the right services and financial technologies together to shape your unique ecosystem so it’s aligned with your business objectives and and capable of adapting to new needs as they develop.
Telematics - transforming car insurance and improving driver safety
The number of traffic accidents is generally on the decline due to improved vehicle safety and new traffic safety measures. However, changing consumer needs are creating the demand for improved accident support services.
- Eighty percent time reduction to complete common tasks, such as generating invoices and contracts, with the enhanced performance provided by Fujitsu.
- Digital Annealer gives MELCO Investments a competitive advantage by providing them with more through analysis, to offer stable, long-term returns for their customers
- Hybrid IT and Artificial Intelligence solutions support Lowell's global expansion and journey of digitalization to personalize customer services
I-Global Intelligence for digital Leaders program
Recrafting insurance for a new generation of business owners
NN life Japan has transformed its insurance customers experience by embracing Agile and cloud. CTO Rob Beattie outlines how it has sharpened its appeal to the country's SMEs.
Intrum: Underpinning a business scale-up with tech transformation
The streamlining and modernizing of core IT has enabled intrum to consolidate its position as Europe's leading debt collection and purchasing company. Trude Bakkebo, director of infrastructure and operations, outlines the role a two-year technology overhaul has played
Fujitsu Blog: Latest insights from our Financial Services Solutions experts
Banks Get a Glimpse of the Post-Coronavirus Future
Like all businesses upended by the pandemic lockdowns, banks were forced to reorganize with little time. They managed to shutter large parts of their branch networks and to send most of their employees to work remotely. So far, the experiment has been largely free of glitches — and instructive.
7 tips for financial services trying to break through the RPA glass ceiling
When it comes to robotic process automation (RPA), few industries have embraced it like financial services.